Identity, references and criminal record: what each verification confirms, what it costs and how to request it on the candidate's profile.

Frequently asked questions

General

Who pays for the checks?

The family that makes the request. The candidate pays nothing for the identity check or the reference check. For the criminal record check, she obtains the certificate and pays the state fee (€5); the family pays only for Domestyca's service.

Does the candidate know I requested a check?

Yes. She is always told, and she decides whether to go ahead — nothing happens without her taking part. We recommend talking to her before you make the request, so it does not come as a surprise.

What can other families see?

Only the badge on her profile, for example "Verified" or "References verified". Documents, referees' contact details and the full report are never public. That is also why the candidate benefits from the request: the badge stays on her profile.

Do the checks guarantee I choose the right person?

They do not replace your own judgement. They confirm concrete facts (who she is, what former employers say), but the conversation, the interview and your own judgement remain essential.

What if her identity is already verified?

You do not need to request that check again. Her profile shows the badge and goes straight to the reference check.

Identity check

How does it work?

She receives the request and, on her phone, photographs an official ID document and takes a selfie to confirm it is her, through our verification partner. The result usually arrives within a few hours.

Do I get a copy of her document?

No. The document stays with the verification partner; the family and Domestyca only learn whether the check passed.

What if she declines or does not finish?

The request is closed and our team reviews the case to decide on the refund. You do not need to do anything.

Reference check

How does it work?

She names three former employers. We contact all three at the same time, and as soon as two confirm, the check is complete. You receive a report on how long she worked, what tasks she did, how they rate her and whether they would hire her again.

What if the referees do not reply?

2 verified references in 15 days or a full refund.

Why must her identity be verified first?

To make sure the references are about the right person. If she is not verified yet, it is all done in one request: Identity + References · €26.90.

Do former employers know who made the request?

No. We never tell them which family requested the check, and their contact details are never shown to you.

Criminal record

When will it be available?

Soon, first in Portugal. Press "Notify me" on the card and we will let you know as soon as it is available.

How will it work?

She requests her criminal record certificate and shares it with us. We confirm it is authentic and her profile then shows the badge with the certificate date.

Does the badge show how recent the certificate is?

Yes. The badge always shows the certificate date, so you know how recent it is.